Privacy Policy for Nimbus Shear

At Nimbus Shear, your privacy is paramount. This policy outlines how we collect, use, and protect your personal information when you use our online platform to schedule appointments and explore our services. We are committed to transparency and compliance with all applicable data protection laws, including the UK General Data Protection Regulation (GDPR).

1. Information We Collect

We collect various types of information to provide and improve our services, including:

• Personal Identification Information: When you book an appointment, sign up for an account, or contact us, we may collect your name, email address, phone number, and any other details you voluntarily provide.
• Appointment Details: Information related to your scheduled services (e.g., haircut, shave, beard trim, styling, facial), preferred barber, date, and time.
• Technical Data: Information about your device and how you interact with our site, such as IP address, browser type, operating system, referral sources, and pages viewed. This data helps us understand user behaviour and improve our platform's functionality.
• Communication Data: Records of any correspondence between you and Nimbus Shear, including emails and messages sent through our online platform.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide and Manage Services: This includes booking and confirming your appointments, sending reminders, and delivering the barbershop services you've requested.
• Communication: To respond to your inquiries, provide customer support, and send important service-related updates.
• Improve Our Platform: To analyze user behaviour, identify trends, and enhance the functionality and user experience of our scheduling system and service showcases.
• Marketing (with Consent): If you opt-in, we may send you promotional offers, news about Nimbus Shear, or updates on new services. You can unsubscribe at any time.
• Legal Compliance: To comply with legal obligations, enforce our terms and conditions, and protect our rights.

3. Legal Basis for Processing Personal Data

We process your personal data based on the following legal grounds, as permitted by GDPR:

• Contractual Necessity: Processing is necessary for the performance of a contract to which you are a party (e.g., booking an appointment).
• Legitimate Interests: Processing is necessary for our legitimate interests (e.g., improving our services, preventing fraud, direct marketing with appropriate consent mechanisms), where these interests are not overridden by your data protection rights.
• Consent: Where you have given explicit consent for us to process your data for a specific purpose (e.g., promotional communications). You have the right to withdraw your consent at any time.
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject.

4. Sharing Your Information

We do not sell your personal data. We may share your information with:

• Service Providers: Third-party vendors who assist us in operating our online platform and providing services (e.g., appointment scheduling software, website hosting, payment processors). These providers are contractually bound to protect your data and only use it for the purposes we specify.
• Legal and Regulatory Authorities: When required by law or to protect our rights, property, or safety, or the safety of others.

We ensure that any third parties who receive your data adhere to strict confidentiality and data protection standards.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction. These measures include encryption, access controls, and secure data storage. While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typically, appointment data is retained for a period consistent with maintaining service history and legal obligations.

7. Your Data Protection Rights (GDPR)

Under GDPR, you have the following rights regarding your personal data:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within one month.

8. Cookies

Our site uses cookies to enhance your browsing experience. Cookies are small data files stored on your device that help with functionality (e.g., remembering your preferences) and analyzing site usage. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Nimbus Shear
• Clarence Yard
• London, City of, SE17 3AQ
• United Kingdom

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been infringed.